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MICROSOFT

Enterprise Risk Reduction

Microsoft Corporation, a well-recognized industry titan that is well-known across the globe, hardly needs an introduction. There are no hints; it's Microsoft themselves.

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software

cloud computing

hardware manufacturing

Challenges
Microsoft constantly refines its products to stay competitive. Even with a massive global team, external professionals can spot overlooked opportunities for improvement. Microsoft reached out for a fresh perspective on Xbox, Windows 10 & 11, Outlook, OneDrive, Office, and Microsoft Teams. They wanted honest feedback on how these products could evolve and excel.
Microsoft constantly refines its products to stay competitive. Even with a massive global team, external professionals can spot overlooked opportunities for improvement. Microsoft reached out for a fresh perspective on Xbox, Windows 10 & 11, Outlook, OneDrive, Office, and Microsoft Teams. They wanted honest feedback on how these products could evolve and excel.
Goals

Our goal was to evaluate Microsoft's key products from an outside perspective. We examined Xbox, Windows 10 & 11, Outlook, OneDrive, Office, and Microsoft Teams to identify overlooked opportunities. The aim was to provide honest feedback on how these products could evolve and improve.

01.
it all Started
discovery

In our collaboration, we have precisely defined the primary objectives—focusing on usability testing and improving user experience based on it. From the outset of our partnership, we seamlessly transitioned into in-depth research, comprehensive testing, and audits without missing a beat.

01.
it all Started
discovery

In our collaboration, we have precisely defined the primary objectives—focusing on usability testing and improving user experience based on it. From the outset of our partnership, we seamlessly transitioned into in-depth research, comprehensive testing, and audits without missing a beat.

01.
it all Started
discovery

In our collaboration, we have precisely defined the primary objectives—focusing on usability testing and improving user experience based on it. From the outset of our partnership, we seamlessly transitioned into in-depth research, comprehensive testing, and audits without missing a beat.

01.
it all Started
discovery

In our collaboration, we have precisely defined the primary objectives—focusing on usability testing and improving user experience based on it. From the outset of our partnership, we seamlessly transitioned into in-depth research, comprehensive testing, and audits without missing a beat.

02.
establishing
the userflow
02.
establishing
the userflow
02.
establishing
the userflow
02.
establishing
the userflow
03.
solution
delivery
03.
solution
delivery
03.
solution
delivery
03.
solution
delivery

SOLUTION

Examples

01

When user points to the "Accept" button, it is cut off.

02

After entering credit card number, the system restarts but profile that was created during OOBE is saved. So after it restarts, User’s account is already created.

03

During OOBE free trials for MS Office 365 and XBox were missing.

result
Every single product we were trusted with was significantly refined. For us, a digital company with a strategy at the very core of our operations, refinement is always about quantifiable results, with Microsoft's case not being an exception.
Every single product we were trusted with was significantly refined. For us, a digital company with a strategy at the very core of our operations, refinement is always about quantifiable results, with Microsoft's case not being an exception.

With Jett:

  • Microsoft improved Teams’ password recovery process, improving user satisfaction by 120%;

  • Microsft fixed a major Windows 11 personal account registration bug. As a result, user retention was improved by 180%;

  • Microsoft improved the consistency and user experience of the desktop and mobile versions of OneDrive by removing logical failures;

  • Microsoft fixed two major bugs within the Office app: improving their Sign Up/Sign In process and splash screens;

summary
Microsoft optimized the registration process in Outlook as well as fixed several UI bugs after Jett’s testing usability testing. Microsoft hit us up with two clear goals: they wanted to improve the user experience of their products and receive unbiased feedback from external specialists, from a team that understands how digital products work. And we are driven to achieve and exceed Microsoft’s objectives, pushing the boundaries of product excellence and making their products better.
Microsoft optimized the registration process in Outlook as well as fixed several UI bugs after Jett’s testing usability testing. Microsoft hit us up with two clear goals: they wanted to improve the user experience of their products and receive unbiased feedback from external specialists, from a team that understands how digital products work. And we are driven to achieve and exceed Microsoft’s objectives, pushing the boundaries of product excellence and making their products better.

+120%

Microsoft Teams user satisfaction

180%

User retention increase with Windows 11 experience

$200M+

Raised by clients through Jett’s digital services

+120%

Microsoft Teams user satisfaction

180%

User retention increase with Windows 11 experience

$200M+

Raised by clients through Jett’s digital services

CUSTOMER REVIEWS

Quality work again from Jett Develops. The team did this work to a high standard, on time and budget, and they were available for calls despite the time zone difference.

Caolan Mannion

Head of Design Research

Jett Develops is the best agency we've worked with. They are very effective communicators and understand customer needs extremely well. Throughout the process of working with them, we were able to work through several ideas from both our teams to come up with a great product.

Keith Ingledew

Product Manager

With the help of the Jett team, the client's prototype web app was successfully launched and quickly iterated with users. Throughout the engagement, the team was friendly and quick in completing deliverables. They were responsive to the client's requests, resulting in a smooth working relationship.

Arun Prasad

Head of Engineering

Kudos to this team. Really like their work and the quality they provided and were always professionals.

Dia Haykal

Director of Brand and Partnerships

The experience met and, in many cases, exceeded my expectations, from the overall process to the quality of the final result.

Timothy Konrad

Founder

What impresses us most about Jett is their mix of creative precision and business sense.

David Byun

Founder

Quality work again from Jett Develops. The team did this work to a high standard, on time and budget, and they were available for calls despite the time zone difference.

Caolan Mannion

Head of Design Research

Jett Develops is the best agency we've worked with. They are very effective communicators and understand customer needs extremely well. Throughout the process of working with them, we were able to work through several ideas from both our teams to come up with a great product.

Keith Ingledew

Product Manager

With the help of the Jett team, the client's prototype web app was successfully launched and quickly iterated with users. Throughout the engagement, the team was friendly and quick in completing deliverables. They were responsive to the client's requests, resulting in a smooth working relationship.

Arun Prasad

Head of Engineering

Kudos to this team. Really like their work and the quality they provided and were always professionals.

Dia Haykal

Director of Brand and Partnerships

The experience met and, in many cases, exceeded my expectations, from the overall process to the quality of the final result.

Timothy Konrad

Founder

What impresses us most about Jett is their mix of creative precision and business sense.

David Byun

Founder

Quality work again from Jett Develops. The team did this work to a high standard, on time and budget, and they were available for calls despite the time zone difference.

Caolan Mannion

Head of Design Research

Jett Develops is the best agency we've worked with. They are very effective communicators and understand customer needs extremely well. Throughout the process of working with them, we were able to work through several ideas from both our teams to come up with a great product.

Keith Ingledew

Product Manager

With the help of the Jett team, the client's prototype web app was successfully launched and quickly iterated with users. Throughout the engagement, the team was friendly and quick in completing deliverables. They were responsive to the client's requests, resulting in a smooth working relationship.

Arun Prasad

Head of Engineering

Kudos to this team. Really like their work and the quality they provided and were always professionals.

Dia Haykal

Director of Brand and Partnerships

The experience met and, in many cases, exceeded my expectations, from the overall process to the quality of the final result.

Timothy Konrad

Founder

What impresses us most about Jett is their mix of creative precision and business sense.

David Byun

Founder

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© 2026 Jett Develops

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Jett

Home

About

Cases

Contact us

services

Web Development

CMS Development

Mobile Development

UI/UX Design

Salesforce Development

Email us

hello@jettdevelops.com

Find us

800 SE 4th Ave

Miami FL 33009

USA

follow us

5 STARS
RATED

TOP UX
AGENCIES

TOP BRANDING
AGENCIES

WEBFLOW EXPERTS

ENTERPRISE DESIGN THINKING

© 2026 Jett Develops

Privacy Policy

Cookie Policy

Terms & Conditions

Jett

Home

About

Cases

Contact us

services

Web Development

CMS Development

Mobile Development

UI/UX Design

Salesforce Development

Email us

hello@jettdevelops.com

Find us

800 SE 4th Ave

Miami FL 33009

USA

follow us

5 STARS
RATED

TOP UX
AGENCIES

TOP BRANDING
AGENCIES

WEBFLOW EXPERTS

ENTERPRISE DESIGN THINKING

© 2026 Jett Develops

Privacy Policy

Cookie Policy

Terms & Conditions