MICROSOFT
Enterprise Risk Reduction
Solutions
research
research
research
research
Dashboard
Dashboard
Dashboard
Dashboard
Tech-stack
Maze
Maze
Maze
Maze
FiGJAM
FiGJAM
FiGJAM
FiGJAM
Figma
Figma
Figma
Figma
Services
Usability Testing
Usability Testing
Usability Testing
Usability Testing
UX Research
UX Research
UX Research
UX Research
UX Analysis
UX Analysis
UX Analysis
UX Analysis
Industry
software
software
software
software
cloud computing
cloud computing
cloud computing
cloud computing
hardware manufacturing
hardware manufacturing
hardware manufacturing
hardware manufacturing
Challenges
Goals
Our goal was to evaluate Microsoft's key products from an outside perspective. We examined Xbox, Windows 10 & 11, Outlook, OneDrive, Office, and Microsoft Teams to identify overlooked opportunities. The aim was to provide honest feedback on how these products could evolve and improve.
01.
it all Started
discovery
In our collaboration, we have precisely defined the primary objectives—focusing on usability testing and improving user experience based on it. From the outset of our partnership, we seamlessly transitioned into in-depth research, comprehensive testing, and audits without missing a beat.
01.
it all Started
discovery
In our collaboration, we have precisely defined the primary objectives—focusing on usability testing and improving user experience based on it. From the outset of our partnership, we seamlessly transitioned into in-depth research, comprehensive testing, and audits without missing a beat.
01.
it all Started
discovery
In our collaboration, we have precisely defined the primary objectives—focusing on usability testing and improving user experience based on it. From the outset of our partnership, we seamlessly transitioned into in-depth research, comprehensive testing, and audits without missing a beat.
01.
it all Started
discovery
In our collaboration, we have precisely defined the primary objectives—focusing on usability testing and improving user experience based on it. From the outset of our partnership, we seamlessly transitioned into in-depth research, comprehensive testing, and audits without missing a beat.
02.
establishing
the userflow
02.
establishing
the userflow
02.
establishing
the userflow
02.
establishing
the userflow
03.
solution
delivery
03.
solution
delivery
03.
solution
delivery
03.
solution
delivery
SOLUTION
Examples
01
When user points to the "Accept" button, it is cut off.
02
After entering credit card number, the system restarts but profile that was created during OOBE is saved. So after it restarts, User’s account is already created.
03
During OOBE free trials for MS Office 365 and XBox were missing.
result
With Jett:
Microsoft improved Teams’ password recovery process, improving user satisfaction by 120%;
Microsft fixed a major Windows 11 personal account registration bug. As a result, user retention was improved by 180%;
Microsoft improved the consistency and user experience of the desktop and mobile versions of OneDrive by removing logical failures;
Microsoft fixed two major bugs within the Office app: improving their Sign Up/Sign In process and splash screens;
summary
+120%
Microsoft Teams user satisfaction
+120%
Microsoft Teams user satisfaction
+120%
Microsoft Teams user satisfaction
180%
User retention increase with Windows 11 experience
180%
User retention increase with Windows 11 experience
180%
User retention increase with Windows 11 experience
$200M+
Raised by clients through Jett’s digital services
$200M+
Raised by clients through Jett’s digital services
$200M+
Raised by clients through Jett’s digital services
+120%
Microsoft Teams user satisfaction
180%
User retention increase with Windows 11 experience
$200M+
Raised by clients through Jett’s digital services
CUSTOMER REVIEWS
Quality work again from Jett Develops. The team did this work to a high standard, on time and budget, and they were available for calls despite the time zone difference.
Caolan Mannion
Head of Design Research
Jett Develops is the best agency we've worked with. They are very effective communicators and understand customer needs extremely well. Throughout the process of working with them, we were able to work through several ideas from both our teams to come up with a great product.
Keith Ingledew
Product Manager
With the help of the Jett team, the client's prototype web app was successfully launched and quickly iterated with users. Throughout the engagement, the team was friendly and quick in completing deliverables. They were responsive to the client's requests, resulting in a smooth working relationship.
Arun Prasad
Head of Engineering
Kudos to this team. Really like their work and the quality they provided and were always professionals.
Dia Haykal
Director of Brand and Partnerships
The experience met and, in many cases, exceeded my expectations, from the overall process to the quality of the final result.
Timothy Konrad
Founder
What impresses us most about Jett is their mix of creative precision and business sense.
David Byun
Founder
Quality work again from Jett Develops. The team did this work to a high standard, on time and budget, and they were available for calls despite the time zone difference.
Caolan Mannion
Head of Design Research
Jett Develops is the best agency we've worked with. They are very effective communicators and understand customer needs extremely well. Throughout the process of working with them, we were able to work through several ideas from both our teams to come up with a great product.
Keith Ingledew
Product Manager
With the help of the Jett team, the client's prototype web app was successfully launched and quickly iterated with users. Throughout the engagement, the team was friendly and quick in completing deliverables. They were responsive to the client's requests, resulting in a smooth working relationship.
Arun Prasad
Head of Engineering
Kudos to this team. Really like their work and the quality they provided and were always professionals.
Dia Haykal
Director of Brand and Partnerships
The experience met and, in many cases, exceeded my expectations, from the overall process to the quality of the final result.
Timothy Konrad
Founder
What impresses us most about Jett is their mix of creative precision and business sense.
David Byun
Founder
Quality work again from Jett Develops. The team did this work to a high standard, on time and budget, and they were available for calls despite the time zone difference.
Caolan Mannion
Head of Design Research
Jett Develops is the best agency we've worked with. They are very effective communicators and understand customer needs extremely well. Throughout the process of working with them, we were able to work through several ideas from both our teams to come up with a great product.
Keith Ingledew
Product Manager
With the help of the Jett team, the client's prototype web app was successfully launched and quickly iterated with users. Throughout the engagement, the team was friendly and quick in completing deliverables. They were responsive to the client's requests, resulting in a smooth working relationship.
Arun Prasad
Head of Engineering
Kudos to this team. Really like their work and the quality they provided and were always professionals.
Dia Haykal
Director of Brand and Partnerships
The experience met and, in many cases, exceeded my expectations, from the overall process to the quality of the final result.
Timothy Konrad
Founder
What impresses us most about Jett is their mix of creative precision and business sense.
David Byun
Founder
Quality work again from Jett Develops. The team did this work to a high standard, on time and budget, and they were available for calls despite the time zone difference.
Caolan Mannion
Head of Design Research
Jett Develops is the best agency we've worked with. They are very effective communicators and understand customer needs extremely well. Throughout the process of working with them, we were able to work through several ideas from both our teams to come up with a great product.
Keith Ingledew
Product Manager
With the help of the Jett team, the client's prototype web app was successfully launched and quickly iterated with users. Throughout the engagement, the team was friendly and quick in completing deliverables. They were responsive to the client's requests, resulting in a smooth working relationship.
Arun Prasad
Head of Engineering
Kudos to this team. Really like their work and the quality they provided and were always professionals.
Dia Haykal
Director of Brand and Partnerships
The experience met and, in many cases, exceeded my expectations, from the overall process to the quality of the final result.
Timothy Konrad
Founder
What impresses us most about Jett is their mix of creative precision and business sense.
David Byun
Founder
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© 2026 Jett Develops
© 2026 Jett Develops
© 2026 Jett Develops
© 2026 Jett Develops